SHIPPING POLICY


SHIPPING WITHIN MALAYSIA (DOMESTIC FULFILLMENT)

• Shipping fees is RM8 within West Malaysia for orders below RM60; while RM10 for East Malaysia (Sabah & Sarawak) for orders below RM100.
• Estimated delivery time to West Malaysia is 3-5 working days, while 7-14 working days for East Malaysia.

• Orders will be processed and shipped once credit card authorization is received.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.​
• We do not deliver to P.O boxes

• We do not accept any order cancellations upon dispatch of your order.

*If you are unable to track your order here, please contact us at joanne@officepennpaper.com. We'll try our best to assist you within 3 working days. Thank you for your kind understanding.

INTERNATIONAL SHIPPING

• Shipping fee is based on the weight of the parcel. We are using Aramex to deliver your order. Please confirm with the customer service or through email: joanne@offiecpennpaper.com if you have any doubt.

• Customers will be required to bear the additional shipping charges if there is any additional charges required by the courier company.

• Customers are fully responsible for bearing the delivery fee.

• Transit time would be around 5 - 10+ business days. We are not responsible for the delay of the shipment but we will assist you in checking with the delivery. Please notify us if you still yet to receive the parcel within 14 days.

• We do not deliver to P.O boxes

• We do not accept any order cancellations upon dispatch of your order.

**MOSTA has the right to amend shipping policy from time to time.